Onda Bella Cruises Cancellation Policy

We adhere to a strict cancellation policy to ensure the best experience for all our guests and our dedicated staff. When a cruise is booked, it reserves a slot that prevents other guests from booking and enjoying that experience. Additionally, we appoint staff specifically for your reservation, which takes them away from other opportunities or valuable time with their families. Our cancellation policy is as follows:

• Full Refund or Credit: Customers will receive a full refund or credit for cancellations made 72 hours or more in advance.

• Cancellations Within 72 Hours: If a trip is cancelled within 72 hours, a non-refundable cancellation fee of 30% will apply. This fee will be deducted from the total cost of any future reservation made within 12 months. After 12 months, the cancellation fee credit will expire.

• Operator Cancellations: In the event of operator cancellation due to weather or other unforeseen circumstances, customers will be contacted to reschedule their cruise for another date.

• Weather Cancellations: If your reservation needs to be canceled due to weather, a member of our team will contact you typically between 2 and 6 hours before your trip to coordinate rescheduling.

• Contact for Cancellations: Should you need to cancel or inquire about a cancellation, please contact us by phone or email. No-shows will be charged the full price with no refund.